Lifetime support from a local engineering team
Every solution we supply is backed by our own After-Sales & Field Service department — 50+ manufacturer-certified biomedical engineers keeping your equipment available, compliant and productive for its full life.
Support that does not stop at the sale
Our After-Sales & Field Service department brings specialist expertise, ensuring responsive, reliable support for all our solutions across the region.
Our engineers are trained and certified by the manufacturers we represent, so your installed base stays available and compliant.
From first installation to end-of-life decommissioning, we provide a single, accountable point of contact for service, spares and expertise — wherever your facility is located.
A complete after-sales and field service capability
Nine core capabilities cover the full lifecycle of your equipment — from delivery and installation through ongoing service and technical consultation.
Equipment installation
Professional on-site installation of every system we supply, configured to your environment and workflow.
Commissioning
Full commissioning and qualification to ensure equipment meets manufacturer and regulatory specifications before handover.
Preventive maintenance
Scheduled maintenance and calibration programmes that maximise uptime and extend the life of your installed base.
Repairs
Rapid diagnostic and repair services, on-site and in our workshops, using genuine OEM parts.
Warranty support
Warranty administration and contract management handled directly with manufacturers on your behalf.
User training
Hands-on operator and laboratory training so your teams use equipment safely, efficiently and confidently.
Application support
Method development, application troubleshooting and workflow optimisation from our specialist application engineers.
Technical consultation
Pre-purchase consultation, specification advice and lifecycle planning to help you choose and sustain the right equipment.
Regional engineering support
A network of locally based, manufacturer-certified biomedical engineers across six African countries for rapid response.
Certified engineers, close to your facility
Our engineers are permanently based across our six country offices, so support is never far away.
Mauritius
Regional hub & service centre
Kenya
East Africa engineering hub
Madagascar
Country engineering team
Tanzania
Country engineering team
Uganda
Country engineering team
Ethiopia
Country engineering team
52
Certified biomedical engineers
6
Country engineering teams
24/7
Remote diagnostics & rapid response
Contact the engineering team nearest you
Mauritius — Regional Hub
Plot31F, Rue Bréard Bagatelle Motorcity, Moka, 1734-01 MU, Mauritius
Need support for your equipment?
Our engineering teams are ready to help with installations, maintenance, repairs, training and technical advice.